Frequently Asked Questions

Yes. Every order ships free to U.S. addresses via UPS Ground, with no minimum order value and no code needed — from a single training aid to a full simulator studio. Taxes, where applicable, are calculated at checkout.

Orders are processed within 1–3 business days after payment clears, then UPS Ground transit is typically 2–7 business days in the contiguous U.S. Oversized items like simulator studios may ship in multiple boxes that arrive on different days, each with its own tracking number.

Unused items in original packaging can be returned within 30 days of delivery for a full refund, with free return shipping and no restocking fee. Once a return is accepted, the refund is released within 7–10 business days to your original payment method — your bank then needs time to post it. See our Returns & Refunds Policy for the full details.

Start with your space and your goal. Measure your room first — most launch monitors need a minimum distance from ball to screen and from ball to unit. Then decide whether you want a simulator-ready unit (for playing virtual courses) or a practice-only unit (for swing and ball data). Our guide 'How to Choose a Golf Launch Monitor' walks through room size, tracking type, and software before you buy.

A common rule of thumb is at least 10 feet wide, 10 feet deep, and 9 feet of ceiling height for a full swing with most launch monitors — but exact requirements vary by unit and by whether you swing a driver. Measure your space, check the product page's requirements, and read our Golf Simulator Setup Guide before ordering an enclosure or studio package.

Slope-adjusted distances are not permitted in most sanctioned competitions unless the event's local rules allow them. Many rangefinders include a tournament-legal mode that disables slope — check the product page and the manufacturer's description for whether the model you are considering has one, and confirm your event's rules before playing.

GPS watches pair with a companion app on iOS or Android for course updates, round syncing, and settings. Compatibility varies by model — check the product page's specifications and the manufacturer's app requirements for your phone and OS version before ordering.

Do not discard the packaging. Email us within 48 hours with your order number and photos of the damage and packaging, and we will arrange a replacement or refund at no cost to you.

Each product is covered by its manufacturer's warranty, which varies by product and brand — there is no single blanket term. Within 30 days of delivery, defective items are handled as returns; after that, claims follow the manufacturer's terms. See our Warranty Policy for the claim process.

Orders that have not yet shipped can be cancelled for a full refund — email us as soon as possible with your order number. Once an order has shipped, the return process applies instead.

Not at this time. We ship to United States addresses only, including APO/FPO/DPO military addresses where UPS delivers.

Email support@callawaaygolf.com or call 1-877-723-5368 during Monday–Friday, 9am–5pm PT. We reply within 1 business day.